How do you ship my instrument?
Every instrument is shipped in a sturdy box with special filling and comes with a custom made travel bag to travel around safely with your instrument.
What are the shipping costs?
Shipping costs vary depending on your location and the shipping method selected. When you add an instrument to your shopping basket and fill in your address, it will automatically calculate the shipping cost.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status. You also can use our smart chatbox which you can find in the right bottom of our website. It will ask you for your email and order number to give you the correct information
Do you ship internationally?
Yes, we offer international shipping to many countries. If you are living in a country that is not available during checkout, please contact us for the possibilities. You can contact us by using the chat button button down right on this page, via email at info@stonewhistle.com or call us at [+31614125012] during business hours.
Can I change my delivery address?
Yes, you can change your delivery address before the order is shipped by contacting customer service. You can contact us by using the chat button button down right on this page, via email at info@stonewhistle.com or call us at [+31614125012] during business hours.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. Please contact us to request a cancellation by using the chat button button right down on this page,via email at info@stonewhistle.com or call us at [+31614125012] during business hours.