1. Applicability
These terms apply to all offers, orders, and agreements made through our webshop at www.stonewhistle.com.
2. Products
3. Pricing
4. Orders and Payment
5. Shipping and Delivery
6. Returns and Refunds
7. Warranty
8. Liability
Stonewhistle VOF is not liable for indirect damages. Total liability is limited to the purchase price of the product.
9. Governing Law
These terms are governed by the laws of the Netherlands. Disputes will be resolved by Dutch courts.
10. Contact
For questions, reach us at:
Email: info@stonewhistle.com
Phone: +31 (0)614125012
1. Applicability
These terms apply to all offers, orders, and agreements made through our webshop at www.stonewhistle.com.
2. Products
3. Pricing
4. Orders and Payment
5. Shipping and Delivery
6. Returns and Refunds
7. Warranty
8. Liability
Stonewhistle VOF is not liable for indirect damages. Total liability is limited to the purchase price of the product.
9. Governing Law
These terms are governed by the laws of the Netherlands. Disputes will be resolved by Dutch courts.
10. Contact
For questions, reach us at:
Email: info@stonewhistle.com
Phone: +31 (0)614125012
Occasional clean your instrument with a soft, dry cloth and use it’s protective case to keep your flute in good condition. Avoid dropping, hitting, or putting it on a hard surface. Avoid exposure to extreme temperatures. After playing, let the instrument breath for a bit before closing its case. Avoid using any chemicals.
The Innato flute takes its name from the Italian word for “inborn” or “innate,” reflecting the idea that the knowledge to play is already within you. This unique instrument is designed to feel intuitive, allowing you to express music that flows naturally from your body. As you explore its tones and rhythms, you’ll discover that playing the Innato is less about learning and more about remembering what you already know.
You can contact us by using the chat button button down right on this page, via email at info@stonewhistle.com or call us at [+31614125012] during business hours.
Yes, we offer international shipping to many countries. If you are living in a country that is not available during checkout, please contact us for the possibilities. You can contact us by using the chat button button down right on this page, via email at info@stonewhistle.com or call us at [+31614125012] during business hours.
General Terms and Conditions 1. Applicability These terms apply to all offers, orders, and agreements made through our webshop at www.stonewhistle.com. 2. Products Each instrument is handcrafted and custom-made, meaning slight variations in appearance or sound may occur. Custom orders may have additional lead times or costs. All instruments include a custom-designed travel bag. the waiting time for our products may vary and is mentioned on the website 3. Pricing All prices include VAT (where applicable) and are listed in Euros (€) or another valuta based on the country you select. Shipping costs are calculated during checkout. Prices may change, but the price at the time of your order is final. 4. Orders and Payment Orders can be placed through the website. Payments are securely processed via third-party providers. You will receive an email confirmation once payment is complete. 5. Shipping and Delivery Delivery Time: Most instruments have a 3-5 month waiting time due to their handmade nature. Ready-to-ship items are dispatched within 5 business days. Shipping Costs: Displayed during checkout based on location. Address Changes: Contact us to update your address before shipment. Damaged Items: Report any damage within 48 hours with photos to info@stonewhistle.com. please keep te original packing if a return of the instrument is required. 6. Returns and Refunds Right of Withdrawal: EU customers may cancel their order within 14 days of receipt (excludes custom-made items). Returns: Items must be returned in original condition at the customer’s expense unless defective. Refunds: Processed within 14 days of receiving the returned item. 7. Warranty Instruments are guaranteed against defects in craftsmanship for 6 months. Damage from misuse or wear and tear is not covered. 8. Liability Stonewhistle VOF is not liable for indirect damages. Total liability is limited to the purchase price of the product. 9. Governing Law These terms are governed by the laws of the Netherlands. Disputes will be resolved by Dutch courts. 10. Contact For questions, reach us at: Email: info@stonewhistle.com Phone: +31 (0)614125012
Orders can be canceled within 24 hours of placement. Please contact us to request a cancellation by using the chat button button right down on this page,via email at info@stonewhistle.com or call us at [+31614125012] during business hours.
We use specially designed techniques to decorate our instruments, avoiding chemicals. Each instrument is crafted from pure clay and layered with homemade Terra Sigillata, made from fine clay particles gathered from our nearby river. The natural colors of the river clay define the unique finishes, and because no two clay batches are the same, each instrument takes on a distinct look. Additionally, our smokefiring technique introduces natural variations in color and pattern, ensuring every piece is one-of-a-kind. The soap bubble technique, combined with gold or copper Mica, creates mesmerizing patterns with a mother-of-pearl effect in the light. Our instruments are available in a variety of stunning finishes, though exact colors may vary. Available finishes may vary per instrument: Blue with red and gold bubbles Smokefired blue with red and gold bubbles Smokefired black with red and copper bubbles Smokefired black/red with golden bubbles Smokefired black/red tigerstripes
We use our own specially designed techniques to decorate our instruments, avoiding any use of chemicals. Our instruments are made from pure clay, and we decorate them with several layers of homemade Terra Sigillata. This very fine milky clay solution is made from the finest clay particles we gather from different spots along our nearby river, providing us with a range of natural colors after firing. Next, we use a soap bubble technique, which involves several different colors of Terra Sigillata, infused with gold or copper colored Mica which creates unique patterns and a mother-of-pearl effect when light shines on our instruments.